Shipping policy

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship within the United States.
Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Shipping Time: Orders take between 8-10 business days (Monday to Friday) to arrive at the destination from the moment your order has been processed.
Cut-off Time: Orders placed before 5:00 PM (EST) will be processed the same day; orders placed after this time will be processed on the next business day.

Delivery Time

Total Delivery Time: We require 9-12 business days (Monday to Friday) for your order to arrive from the point of placing your order.

Shipping Process

Courier Services: We use reliable carriers to ensure secure and timely delivery.
Tracking Information: After your order is shipped, you will receive an email containing tracking details or check the Track Your Order page.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:

Business Name: Merlo Market
Company Address: Vogt 21, 6422 RK Heerlen
Company Number: 98876546
Vat Number: NL868682652B01

Contact Details

Warehouse Location: Vogt 21, 6422 RK Heerlen

Email: info@merlomarket.com
Phone: +31 6 27466147
Estimated Response Time: 30 minutes - 24 hours

Business Hours:
Monday to Friday: 8:00 AM - 6:00 PM (EST)
Saturday and Sunday: 10:00 AM - 4:00 PM (EST)